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State Farm insurance review: National carrier with highly rated customer service

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 Summary List PlacementTable of Contents: Masthead Sticky

State Farm insurance pros and cons

ProsCons
  • Established insurance company
  • Nationwide presence
  • Highly rated customer satisfaction 
  • Highly rated claims satisfaction 
  • Discounts for bundling insurance products
  • None — State Farm scores high marks across the board

State Farm auto insurance review

State Farm has been in business since 1922 and operates in all states. It ranked #5 on J.D. Power's auto customer satisfaction survey and #6 in auto claims satisfaction. It was also ranked best for drivers with DUIs in Insider's guide to the best car insurance companies.

State Farm offers liability coverage, uninsured and underinsured motorist coverage, comprehensive coverage, collision coverage, and rideshare insurance if you use your car for Lyft or Uber. It also offers car rental reimbursement if your car is undrivable or in the repair shop. Like most insurance companies, State Farm provides discounts for bundling your home and auto insurance.  

There are four types of car insurance coverage: liability insurance (required by most states), comprehensivecollision, and full car coverage. If you lease or finance your car, your lender may require comprehensive and collision coverage.

The difference between the various car insurance coverage types is outlined in the table below:

DamageComprehensiveCollisionLiabilityFull
TheftYesNoNoYes
VandalismYesNoNoYes
FireYesNoNoYes
Natural disasterYesNoNoYes
Falling objects (tree)YesNoNoYes
Animal damageYesNoNoYes
Collision/accidentNoYesNoYes
RolloverNoYesNoYes
Bodily injury/medical billsNoNoYesYes
Physical damageNoNoYesYes
Property damageNoNoYesYes
Uninsured motoristNoNoYesYes

State Farm homeowners insurance review

You're probably familiar with State Farm's "she-shed" commercial and Jake, the friendly State Farm agent. State Farm offers insurance for homeowners, condo, renters, and manufactured homes. State Farm ranked #4 on Insider's guide to the best homeowners insurance companies. It ranked #11 on J.D. Power's homeowners customer satisfaction survey.

Features include Ting fire safety technology, cyber event identity restoration and fraud loss (CEIDR), and pet insurance.

State Farm's homeowners insurance website's "want to know more" section gives homeowners tips about coverage for circumstances they may not have considered like moving insurance, inspections and creating a home inventory. 

Homeowners insurance protects your dwelling and personal belongings, and offers personal liability coverage for injuries that happen on your property. Standard homeowners insurance includes the coverage outlined in the table below, but keep in mind that coverage varies depending on your provider.

CoverageIncluded with homeowners insurance?
Dwelling/structureYes
Personal liabilityYes
Personal belongingsYes
Loss of Use (additional living expenses)Yes
High-end electronics/special jewelryLimited, requires add-on*
Equipment breakdownYes
Electrical outageYes*
Service linesYes*
Cyber liabilityYes*
Water damageYes
FloodNo**
Wind or hailYes, but not high winds***
EarthquakeNo*
PetsYes*

*Available as add-on coverage if not part of policy

**Flood insurance is available through the NFIP and approved insurers

***If you live in hurricane or tornado areas, additional windstorm rider may be required

State Farm life insurance review

State Farm ranked #1 on J.D. Power's life insurance customer satisfaction survey. It ranked #2 on Insider's guide to the best life insurance companies.

There are two types of life insurance: permanent life and term life. Term life insurance lasts for a specified period. When it's up you can reapply for coverage, but the premiums most likely will go up as you age.

Permanent life insurance never expires, has a death benefit for your beneficiaries, and a cash value that you can use during your lifetime. Some financial advisors recommend a combination of term and permanent life insurance.

State Farm offers term and permanent life insurance products. The term life products offered are select (level) term, return of premium, and instant answer (simplified issue). The permanent life insurance products offered are whole life and universal life (survivorship and joint).

Types of Term Life InsuranceTypes of Permanent Life Insurance
Level premiumWhole life
Annual renewal (ART)Universal life
Return of PremiumGuaranteed Universal
ConvertibleIndexed Universal
Group life insuranceVariable life
Guaranteed issueVariable universal life
Simplified issue 
Final expense 

State Farm insurance versus the competition

State Farm is the largest auto insurance provider based on market share. It's a national presence with high customer service and reasonable rates. If you are looking for an established insurer with good customer service, State Farm delivers. 

 State Farm logonationwideGEICO
AvailabilityNational presenceNational presenceNational presence
Types of insurance offeredAuto, homeowners, lifeAuto, homeowners, lifeAuto, homeowners, life
Claims and customer satisfaction
  • Ranked #2 in J.D. Power's auto customer satisfaction* 
  • Ranked #6 in J.D. Power's auto claims satisfaction
  • Ranked #11 in J.D. Power's homeowners insurance customer satisfaction 
  • Ranked #1 in J.D. Power's life insurance customer satisfaction
  • Ranked #7 in J.D. Power's auto customer satisfaction*
  • Ranked #9 in J.D. Power's auto claims satisfaction
  • Ranked #6 in J.D. Power's homeowners insurance customer satisfaction
  • Ranked #3 in J.D. Power's life insurance customer satisfaction
  • Ranked #1 in J.D. Power's auto customer satisfaction*
  • Ranked #13 in J.D. Power's auto claims satisfaction

 

 

*Auto customer satisfaction is based on J.D. Power's Top 10 National Brands by market share

Is State Farm trustworthy?

We checked the NAIC Complaint Index for complaints against State Farm Insurance. State Farm's complaint index number is low and has relatively few complaints filed against it compared to other top insurers.

Its financial stability is strong, with an A.M. Best's rating of A++ (superior).

Related Content Module: More on Car Insurance

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